VII. Recognition & approval process

Reward Points KPI and Strategic Reward Points are recorded automatically to the member's account when the order is completed and meets the points calculation conditions.
Points are only recorded when the order is valid, not arising from referring others if they do not purchase.
Points are credited immediately after the system confirms the order has been paid and and not refunded.
Each type of points is recorded into a separate points section to avoid confusion and make tracking convenient:
- Accumulated Purchase Points
- KPI Reward Points
- Strategic Reward Points

Newly recorded points will be in the "Pending approval" status.
This status ensures the company has time to verify the data before the points are released for redemption.
Accumulated Purchase Points then can be redeemed when purchasing online immediately, without waiting for approval.

At the end of each month, the control department will aggregate all points arisen.
Review criteria include:
1. Revenue arising from genuine transactions.
2. Orders that are completed & not refunded.
3. Meeting the eligibility requirements of each points program.
Valid points will be moved from the "Pending approval" status status "Ready for redemption".

After review, we will send notifications to members via email or in the app.
Members can log in to view detailed reports including:
- Number of points accrued during the month
- Points removed (if any) and the reason
- Points remaining after review

After approval, points can be redeemed according to the policy at Page 7 – Redemption & use of points.
Redemption can be in products, transfers, cash or other benefits depending on the program.

All reward points are only valid when approved.
We reserve the right to points may be suspended or canceled if found policy violations, fraud or providing false information.
The review process ensures transparency, helping to avoid any legal risks related to multi-level models.

Last updated 3 months ago